How it works
How it works
DROP IN PRE-ORDER
Toman does not work like traditional brands: every collection is released in pre-order and every product is made after purchase.
This allows us to reduce waste, keep quality high and create more carefully finished pieces designed to last.
This process affects timing: from the moment you place your order, it can take up to two weeks to cover production, final quality control and preparation for shipping.
When you buy a Toman product, you become part of the process from the very beginning.
SHIPPING
Once production is complete, your order is shipped quickly and with tracking.
We use DHL to ensure reliable and fast deliveries. Shipping usually takes 24-48 hours from dispatch.
You will always receive tracking information to follow your package in real time.
WORLDWIDE
Toman has no borders.
We ship throughout Italy and internationally, safely and with tracking. Times and costs may vary depending on the destination, but the process remains simple, transparent and without surprises.
Wherever you are, you can be part of the drop.
SIMPLE RETURNS, NO DRAMA
If the product is not what you expected, no problem.
You can return it within 30 days of receiving the item, with return shipping costs at your expense. Once we receive the returned item, you will receive store credit to use on a future purchase.
No complications, just a simple way to join the next drop.
FAQ
Toman products are pre-order items, so timing includes production + shipping.
Once production is complete, your order is shipped within 24-48 hours with DHL.
You will receive an email with DHL tracking as soon as the package is shipped.
You will be able to follow everything in real time.
Once the order has been placed, it is not always possible to modify it because it enters the production process immediately.
If you need help, contact us as soon as possible and we will do our best to assist you.
Yes, we also ship internationally.
Times and costs vary depending on the destination, but the process always remains tracked and secure.
Shipping cost is calculated at checkout based on the destination.
No surprises: you see everything before paying.
Yes. If you are not satisfied with the product, you can return it.
Return shipping is at your expense and you will receive store credit to use on a future purchase.
Yes, every product is designed and checked to be as faithful as possible.
Small variations may depend on light or materials, but they are part of the real identity of the garment.
Every product has its own fit.
We recommend always checking the size guide on the product page before purchasing.